Terms and Conditions

Last Updated: 9 November 2026

Welcome to Manatho. These Terms and Conditions govern your access to and use of the Manatho website and shopping companion booking services.

By accessing our website or submitting a booking, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. About Manatho

Manatho is a shopping companion service that helps customers connect with companions for assistance during shopping.

Service availability, locations, packages and booking arrangements are subject to confirmation by Manatho.

2. Eligibility

• You must provide accurate and complete booking information.
• You must provide a valid contact number.
• You must be legally capable of entering into an agreement.
• Bookings for minors must be made by a parent or legal guardian.

3. Booking Process

Customers may submit a booking through the Manatho website. Submitting a booking request does not automatically guarantee confirmation.

A booking will be considered confirmed only after Manatho communicates confirmation and the necessary arrangements have been made.

Customers are responsible for providing correct booking dates, contact details, shopping locations and service preferences.

4. Service Packages and Pricing

Manatho may offer different shopping companion packages with different durations and prices.

• Applicable package charges will be communicated to the customer.
• Prices may change from time to time.
• Any additional charges must be communicated before they are applied.
• Customers should confirm the package and applicable charges before payment.

5. Payments

Manatho currently follows a manual payment process. Payment instructions may be shared separately with customers after booking arrangements are confirmed.

• Customers must pay the amount communicated for their booking.
• Customers should verify payment details before making a UPI transfer.
• Payment confirmation may be subject to verification.
• Customers should retain their payment transaction reference.
• Never share your UPI PIN, OTP or banking password.

A booking's payment status will be updated after verification by Manatho.

6. Cancellations and Changes

Customers who need to cancel or modify a booking should contact Manatho as early as possible.

Changes to booking dates, timings, packages or locations are subject to availability and confirmation.

Any applicable cancellation charges or refund arrangements will be communicated to the customer before the booking is finalized. Refunds, where approved, will be handled through the communicated payment method.

7. Shopping Companion Responsibilities

Shopping companions are expected to behave professionally, respectfully and responsibly while providing the agreed shopping assistance.

• Companions should follow the confirmed booking arrangements.
• Companions should respect customer privacy.
• Companions should communicate delays or availability issues.
• Companions must not misuse customer information.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Treat shopping companions respectfully.
• Follow the agreed meeting arrangements.
• Communicate any changes or concerns promptly.
• Make payments using the verified payment instructions.
• Follow applicable laws and shopping venue rules.

9. Safety and Personal Belongings

Customers and companions should take reasonable care of their personal belongings and maintain appropriate conduct during the service.

Customers should not share sensitive financial information, passwords, OTPs or UPI PINs with companions.

Any safety concern or inappropriate conduct should be reported to Manatho promptly.

10. Service Limitations

Manatho makes reasonable efforts to coordinate bookings and companion availability. However, services may be affected by availability, unexpected delays, operational issues or circumstances beyond our reasonable control.

Manatho does not guarantee availability at every location or at every requested time.

Childcare, medical assistance, transportation and other specialist services are not included unless expressly offered and separately confirmed in writing by Manatho.

11. Misuse of Services

Manatho reserves the right to refuse, suspend or cancel bookings involving fraudulent information, abusive behaviour, harassment, illegal activity or misuse of the platform, subject to applicable law.

12. Privacy

Personal information collected through our website and booking process is handled according to our Privacy Policy.

Please read the Privacy Policy to understand how your information is collected, used and protected.

13. Intellectual Property

Website content, branding, logos, graphics, designs and other materials belonging to Manatho may not be copied, reproduced or used commercially without prior written permission.

14. Limitation of Liability

To the extent permitted by applicable law, Manatho will not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

15. Changes to These Terms

Manatho may revise these Terms and Conditions from time to time. Updated terms will be published on this page with a revised date.

Continued use of the website after changes are published is subject to the updated terms, to the extent permitted by applicable law.

16. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India.

Disputes will be addressed in accordance with applicable Indian laws and the rights available to the parties.

17. Contact Manatho

For questions, complaints or booking-related concerns:

Business: Manatho
Website: manatho.co.in
Email: Add your official business email here.
Phone: Add your official business contact number here.